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Return and Refund Policy
1. Introduction
Last Updated: 4/28/2023
Thank you for shopping at digirux.com
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
2. Interpretation and Definitions
Interpretation:
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions:
For the purposes of this Return and Exchange Policy:
Business Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Digirux.com Located at 1/10 Saptarshi Park, Durgapur, West Bengal, 713206, IN.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://digirux.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
3. General Return Policy
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND or CREDIT/GIFT CARD which are subject to the below terms:
Products that are bought from the Physical Stores canât be returned. All Items are eligible for return exempt the products that are: Sale or discounted services are not eligible for returns & refunds.
You are always required to ship back the items by following the shipping instruction:
Please send us email at care@digirux.com with your service issues.
4. Refund Policy
In order to be eligible for a refund, you have to return the goods within 30 days of your purchase. If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.
- Product must be returned in its original packaging
- Product must have the receipt or proof of purchase
After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method youâve used during the purchase.
5. Credit Policy
You are given 60 days to ask for the credit from the date of purchase. Customers are entitled to ask for STORE-CREDIT in exchange to the product
In order for the product to be eligible for Credit make sure that these following conditions are met:
- Product must be returned in its original packaging
- Product must have the receipt or proof of purchase
If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.
We offer 100% return to refund that are processed through Credit and are valid within 90 days from the date it was credited to the customer. Unfortunately, Credits can’t be used to pay for shipping fees.
6. How to Initiate a Return
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Email Address: sales@digirux.com
You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.
